Sales Information

4gh : sales

Additinal IP Shared

5$/ip/month 55$/year.

Additinal IP VPS

3$/IP and the package comes as a pair[2 ips 6$] ie: VPS clients can't buy single IP in normal case unless mike authorized.

Domain with us and hosting remote

For Domain only purchases, url forward or A-record or MX record

setup we charge a one time setup fee of $15.00. Please be sure this is

followed.

3rd party SSL install

We do charge for 3rd party SSL installation, it would be $25 per cert.

Account Restore shared

Restoration charge $35+tax

We can restore your account from the backups available with us. However, it is charged at 35$ +tax.

Please confirm if we can proceed with the account restore, so that we can contact our billing team to create the invoice.

Account Restoration for vps L3 support.

Level 3 VPS clients, Account Restoration is Free.

Server Locations

Our core server banks are located in Vancouver, British Columbia, and Toronto, Ontario Canada in state-of-the-art facilities.

When client inform Payment Delay.

Thank you for letting us know. We are forwarding this ticket to our billing department. They will get back to you on this.

Server Speed

Make reply/modify reply by checking geographic location of clients in whmcs.

Our download speed would be even much better as our data center is located in Vancouver. You will not have to worry about connection speed at all. We are back by Peer1 network.

You would get comparable results if not faster since the connection does not have to go all the way to Europe. Please let us know if you have any further questions.

if you wanted to give the client full details on our Network, this link should been provided. http:4goodhosting.com/data.html

Is free domain is availabile for hosting plans

Free domain is available, starting from business plan shared hosting onwards. For all billing cycles, starting from quarterly onwards. Its not availible for personal plan.

http:4goodhosting.com/hosting.html

Can a client quit within the 30 day money back gurantee.?

Yes, the client can cancel and get their money back within 30 days. Domains are non-refundable.

Sitebuilders

We have Webpresence builder and 4GHbuilder. Clients get access to both builders when they signup for the addon. Both of these builders are present in sb2.4goodhosting.com.

$1 per month for using sitebuilder addon, Its not availible for personal plan, On Advanced plan, it is free. http:4goodhosting.com/hosting.html

This Addon is charged per year only.

Domain Transfer Time

For domain.com client will receive an authorization email to verify the transfer. This will take 7 days to complete after verification.
For domain.ca client will receive an email stating the domain has been transferred successfully.

SEO

http:4goodhosting.com/seo-services.html

Website Design

Thank you for contacting us. We are forwarding your request to the concerned department. You will get an update shortly.

Website Free Migration

We would also move your website at no additional charge from your existing hosting provider as long as it's not over 5GB in size and if you pre-pay for the full year.

Domain Transfer

Please follow these steps:

1) Request your domain transfer EPP code from your former domain registration service. They are obligated to provide the domain transfer EPP code to you.

2) Make sure domain privacy is turned 'off' (or you won't receive some essential emails regarding the transfer.)

3) Also make sure your domain is in an 'unlocked' state, most likely through your other service's customer login interface.(you will mostly likely be able to see the EPP code for your domain in there as well.)

4) Lookup/verify the email address that is associated with your initial domain registration.

(You can verify which email address that is by looking up your domain information through http:www.whois.sc )

5) If you are no longer able to view that email account, your will need to update it through your current registrar service first.

6) Then reply to this email support ticket with the EPP code.

7) You will need to respond to transfer approval email that will be sent to the particular email address that is associated with your domain to complete your domain transfer.

(Note: for Canadian .CA domains, this email approval step is not required. No pproval/authorization email will be sent.)

Update Credit Card

Here are the instructions on how to update your card information for your account:

1) To update your Credit Card # you can log in at https:4goodhosting.com/billing2/clientarea.php enter your email and your password.

2) If you forget your password click login and then use the forgot password link and have us email you the password.

3) Once in the billing control panel click on the "Billing" menu then "Manage Credit Card" then you can modify your credit card details; afterwards simply click "Save Changes".
Please let us know if you have any further questions.

Update Client info

1) To update your contact information simply login at https:4goodhosting.com/billing2/clientarea.php.

2) If you forget password click the forgot password link and have our system email you your password.

3) Next to where your Account Information is printed on the "Home" client portal screen, click on the "Update Your Details" link.

4) After changing details, simply click "Save Changes". Please let us know if you have any further questions.

Account Closure Procedure [quarterly and semi quarterly billing cycle please check with mike before using this reply]

For validation purposes, to protect our customer's accounts from spoofed or otherwise unauthorized emails we require one of the three methods listed below to verify your cancellation request:

1) You can log into your customer portal and submit the request through an internally generated support ticket. You can request your client area password to be resent if it was forgotten.

Client area login link: https:4goodhosting.com/billing2/clientarea.php

Your password can be reset here: https:4goodhosting.com/billing2/pwreset.php

2) You can email us your hosting account username and password as a check.

3) Or you can include the last 4 digits of your credit card on file (if not a paypal paid account).

Opening Support Ticket

He/She can just write to support@4goodhosting.com.

Tech can create outbound ticket incase necessary on behalf for clients.

Knowledge base

http:4goodhosting.com/support2/index.php?/Knowledgebase/List/Index/493/text-tutorials

http:4goodhosting.com/support2/index.php?/Knowledgebase/List/Index/492/help-videos

Which spam filter Software did you use?

Incoming SPAM Filters:
SPAM Experts is used for incoming Email Filtering for Shared Servers. SPAM Experts is also used for some VPS Clients, who have subscribed and are paying for it.

For non L3 clients, we can configure a single domain with unlimited mailboxes for $5.00

Outgoing SPAM Filter:
We are using a custom outgoing solution, where all shared servers are sending email through that SPAM filter/gateway. Some important VPS are also using that Filtering gateway to send outgoing email.

Incoming Filtering VPS:
We have mailcleaner SPAM Filtering solution for incoming VPS Mail Filtering. This service is availed by paying.

Mobile website builder cost

personal $2 a month

Business $3 a month

Advanced $4 a month

Data center Query

4GoodHosting is hosted in Vancouver and Toronto. The Data Centre, if required, would be PEER1.